During this hard time for so many, we want to ensure we are able to assist where we are able to throughout all the communities where we provide care to our Clients.

Following the devastating news of so many losing their employment and income, we want to reassure you that business for ICCM is currently continuing as normal including our recruitment for the various care roles we have throughout the UK.

No experience is required for our Care Assistant roles as we provide all required training.

If you are unfortunate enough to be searching for a new role whilst the current situation continues, please either visit our website for a list of vacancies (website Link), check out our roles on Facebook or call us on 01952 230 006.

Alternatively you can also send a copy of your CV to recruitment@iccmcares.co.uk. Please ensure you include the location you are based so we are able to suit you to a position, if available.

Stay safe all!


Company Update

Ho Ho Ho from ICCM!

Welcome to the winter edition of our Newsletter. We hope you are all ready for the festive period and have treated yourself to a few gifts, you all deserve it!

Although there has been no sight of snow yet at our Head Office in Telford, the temperature has certainly dropped, so make sure you are

Christmas Fun Fact

With an average of 2.5 children per household, Santa will need to make 640 million stops on Christmas Eve. If he eats milk and mince pies at each of these addresses, he will consume a total of 150 billion calories in just one night – 60,000 times his daily recommended intake!

I think Santa will definitely be hitting the gym in the New Year!

Client Outings

One of our Clients, William, his wife and full team were looking very festive during their Christmas meal outing. We hope your meal was delicious!

Our Awesome Carers!

The awesome Carers listed below were not only nominated for City & County’s ‘Our Care Hero Awards’ but also received a letter from CEO, James Thorburn as a thank you for their hard work and commitment to the company.

  • Magdalena Andruszkiweicz
    Jacqueline Brigstock
    Ruth Gibson-Daw
    Jayson Ilagan
    Susan Leybourne
    Victoria Macleod
    Jeremiah Masosonore
    Diane Pacey
    Ramesh Vaghiani
    Helen Woolcott

A Day in the Life….

This edition, our ‘Day in the Life…’ has been provided by Sue Evans;

A typical day for me is usually a very busy one, which I love. In the 6 months I’ve spent with my client, I’ve had no two days the same and my working life is certainly never dull. I’ve been lucky to be able to support my client with family holidays, nights out, school runs, sporting events, getting jobs done around the house, shopping, bowling, hospital appointments, funerals, parties….basically anything that would be part of any family’s day to day life. Family is at the centre of everything my client does, and his day is always planned around making life work for them all.

I work a 48-hour shift pattern, which includes sleeping in in the staff flat. This week I started on Monday at 10am and I went home on Wednesday morning around the same time – that probably sounds a long time to anyone not familiar with this practice but it’s a great way to facilitate good continuity of care and the time really flies by. Working through a holiday can mean working continually for days or weeks at a time, and while it’s hard to be away from my family, the reward of helping someone have a great time with family and friends outweighs all of that.

I generally start most days around 7.00-7.30am making sure I’m armed with a hot drink of my client’s choice before waking them and beginning their morning routine and helping them to get ready for their day. My day usually finishes around 11.00-11.30pm, after making sure that my client has all that they need and that they have the means to call me if they should need anything during the night.

I do whatever my client needs, whether that be personal care, preparing food, popping the washing machine on, cleaning around the house, assisting them to stay physically fit, shopping, driving them wherever they want to go, putting an extra blanket on the bed if they wake feeling cold; basically all of the things that we all take for granted when we are doing it for ourselves.

I haven’t detailed a day in my life in a step by step way, because it’s often forgotten that our clients have very little privacy and to share details of my working day, is to share their day too. It’s important to remember that our clients have someone in their home for up to 24 hours a day, 7 days a week, through no choice of their own, often as the result of a life changing injury. Anyone reading this only needs to know that being a PA or carer, or whatever you prefer to call it, is the most rewarding way anyone could choose to spend their days. I should know, as I’ve spent almost 35 years working in different areas of the health and social care sector with amazing colleagues and clients, and I feel lucky to be in a job that I love so much!

Thanks for providing us with this Sue!

Aspire Swimming Challenge

Rebecca, one of our Clinical Nurse Specialists, took part in the Aspire Swimming Challenge earlier this year and raised a total of £384.00!

Well done Rebecca, we are proud to have such awesome people in our ICCM Dream Team!
Rachel, our Regional Manager in the North, is also still completing the challenge – to donate use the link below!

Colour Run 2020 – Care Bears!

Members of our Head Office team will be taking part in Wolverhampton’s Colour Run on Saturday 18th July 2020, not only will they be taking part in the run but they will also be dressing up as their favourite Care Bears!

They will be fundraising for Spinal Injuries Association – please support them by donating to the charity using the link below (the link can also be found on our Social Media!)

Good Luck Arron (Operations Director), Carol (Care Manager), Cat (Payroll), Pete (Rota’s) Sam (Recruitment), Josie (Recruitment) and Siobhan (Recruitment)!!


Our last words for this edition of the Newsletter comes from our Operations Director, Arron and our Clinical Director, Caroline, who would like to thank each and every person who is part of the ICCM team for their hard work, dedication and commitment to the company over the past 12 months. Here’s to another great 12 months!

Merry Christmas & a Happy New Year from all at ICCM!





Guess how many sweets are in our Cauldron for your chance to win £25.00 worth of Love to Shop Vouchers!

Entering is easy, just visit us on Facebook, Twitter or Instagram, comment your answer then like and share the post.


The winner will be announced at 3pm Thursday 31st October.

Good Luck! 👻💀

ICCM Company news

Our recent CQC inspection was a huge success with the company being awarded a ‘Good’ rating. A big thank you and well done to everyone in the #ICCMDreamTeam, we couldn’t have achieved this without each and every one of you!

Client visit

Last month we had a visit from one of our clients, Ben, who came in to have a chat to some of our course candidates and our staff in the office in order to raise awareness of Ben’s needs and how we can support him further with all aspects of his care. It was great to hear some feedback on how we can improve our services and also awesome to meet Ben in person. Thanks for coming in!

City & County Care Hero Awards

We had some nominations at City & County’s Care Heroes Awards this year. Congratulations to GN’s Support Team & OF’s Support Team who were nominated for the ‘Care Team Award’. Another congratulations to Sadie Harding who was not only nominated but won the award for ‘Specialist Care or Support Worker Award’!

Client achievements

Some more great photos from Susanna Nelson and one of her PA’s Viola Fechete, they both were enjoying a spot of indoor sky diving last bank holiday! Thanks for the photos Susanna!

Brave the Shave

As some of you may already be aware, one of our awesome Care Managers, Carol, is braving the shave this year to raise funds in aide of MacMillan Cancer Support.

Carol is a seasoned charity fund raiser and last year she ran the London Marathon for children with cancer. This year, however, she has decided to make MacMillan the beneficiary of their efforts on Saturday 17th August, when her daughter, aged eight and also a survivor, will shave her mum’s head!

Should you wish to sponsor Carol, please head on over to https://bravetheshave.macmillan.org.uk/shavers/carol-henson to donate.

A Day in the Life…

We have another ‘Day in the Life..’ for you from another one of our brilliant Care Assistants – Alina Dimache.


“Good morning your highness! Time to get up!” I add a bonus – a big smile. My shift started!

I am working with one of my favourite clients today. I served a nice cup of tea, strong how he likes it, no sugar and just a little milk. I then draw the curtains and let in the beautiful morning light that tickles Frank’s face, he really enjoys that…

We have a busy day today. Soon we will start our morning routine, a nice shower, a light breakfast with some yoghurt and fruits, ready to go out after. Frank had an appointment today with his doctor. He had an operation three weeks ago, a stone was removed from his bladder and he needs to have a check-up today. A few minutes later, I transferred Frank into the car and we start our journey on M4 for 45 minutes to a hospital in London.

Busy city, very active, unique…


Just in time to visit the doctor. After a thorough check the Doctor states everything is OK. We leave the hospital and enjoy a nice cup of tea in a terrace pub in London, a few meters down from the hospital. Frank likes to socialise with people, he enjoys city life and pubs.  He has got a lot of friends, one of which we will visit today on the way home. So we follow our route back and make a stop over to a shop. Frank wants to get some chocolate and some biscuits for his friend. We do our shopping and drive to Howie’s house. 30 minutes after, we’ve been welcomed by Howie and his family. We both enjoyed having a chat with them outside in a beautiful garden for more than an hour.


We’re home. Time for medication and prepare dinner. Frank isn’t great at cooking but he really likes to help me when I start to prepare meals. So even though he is a wheelchair user he is a very active person. Frank cleaned the veg and cut them into small pieces for salad, prepared the meat and he sometimes starts to wash the plates if necessary until I finish preparing the food and laid the table. After a nice dinner, Frank gets in touch with his family on the phone. Sometime he likes to stay in the garden and enjoy the sunset with a nice cup of tea. If he is not tired, later on he likes to end his evening with a movie or with some nice old classic music.


“Time for your highness to go to bed!” and I of course add a big smile. It’s mandatory in this profession! I’ve finished my shift! Enjoying every day working with people! Mission completed!

**All names have been changed for confidentiality and data protection**

If you want your ‘A Day in the Life’ included in next quarter’s newsletter, please email it to josie.westbury@iccmcares.co.uk

We are absolutely delighted to award Rhino’s member of the Month for April 2019 to Colin Gibbons.

Colin has been a Rhino’s Member since July 2018 during which time he has made quite simply phenomenal improvements! Colin was born with Mitochondrial Disease which didn’t manifest itself until age 9. Since training at the gym Colin can now stand on his own, the first time in 15 years! And can now even walk on the treadmill!

Also for the first time in 10 years he can self- propel himself in his wheelchair as a result of his improved upper body strength, all of this has had a remarkable improvement in Colin’s confidence and self-esteem.

Colin has a great sense of humour and is an absolute pleasure to have around the gym. Colin also has great determination and insisted on standing for one of his photographs to show his improvements. Colin wanted to thank Rhino’s for giving him the facilities to train and the staff for their support and in particular Brandon, for his excellent personal training sessions when Colin first came to the gym and his great instruction , techniques and pitching it just right enabling Colin now to be self-sufficient within the gym.

Thank you to Brent & Avril, Colin’s Mum & Dad for joining us this morning to celebrate this special moment with Colin. We are proud to have such a determined and kind person as part of the Rhino family, you really epitomise what Rhino’s is all about.

Please join us in congratulating Colin on his amazing achievements and on winning this month’s award.