What makes ICCM your go-to specialist complex care provider?
About Independent Community Care Management
What makes ICCM your go-to specialist care provider?
ICCM is one of the UK’s largest providers of complex care services. Our highly-trained care staff and personal assistants help thousands of people with severe disabilities to live in the comfort of their own homes.
Founded in 1997, ICCM has been a leader in complex care for more than 20 years. In 2016, City and County Healthcare Group acquired ICCM, merging us with the established complex care company, Spirit Care. Together, we form a new, vibrant provider built on the successes of both companies and their dedicated staff.
As a team, we possess a diverse range of experience, knowledge and skills, essential for the delivery of high-quality health and social care. We support clients with severe disabilities living in local communities across the UK. Our clients include people living with spinal cord injuries and those in need of domiciliary ventilation.
Our common goal is to embrace and promote the principles of independence and choice. With a deep understanding of the challenges faced by our clients and customers, we hold a strong belief in the philosophies of equality, respect, trust and integrity. We work in partnership with clients, their families, allied professionals and commissioning services to achieve those aims.
Our aims and objectives:
Deliver a professional, considerate and compassionate service to children, young people and adults with physical disabilities and complex needs.
Employ appropriately-qualified Registered Nurses to oversee Personal Assistants in providing clinical care delivery to those with complex care needs. This includes assisting with issues like invasive respiratory management, endoscopic feeding and bowel management
Provide an outstanding service through a comprehensive quality assurance process
Employ a competitive cost structuring that enables clients to live as independently and comfortable as possible in their own homes, despite considerable needs
Provide continual training, development and investment in our personal assistants, nurses and managers
Recognise the importance of diversity in recruitment and selection.
Vision & Values
Vision and Values
Our mission is to provide flexible, community-based care support of the highest standard that promotes independence, dignity and choice.
Vision and Values
As part of the City & County Healthcare Group, ICCM adheres to Group’s shared values:
We care about, respect and protect our clients and customers
We care about, respect and support each other
We care about our business
We speak up for our clients and our sector
We listen to our clients
We listen to our commissioners
We listen to our regulators
We listen to our own people
We strive for the best outcomes for our clients
We strive to continuously improve our services
We are accountable and take responsibility for seeing things through
We give credit where it’s due and say thank you
We build trust
We build our reputation as a sector leader that goes further than its competitors
We build partnerships
We build the business
London Care is a member of the United Kingdom Home Care Association (UKHCA), adhering to the UKHCA Code of Practice.
The Assessment Process
The Assessment Process
At ICCM, our philosophy promotes an open, inclusive and needs-led assessment process. We undertake the initial client assessment by a Registered Nurse in partnership with you. Family members, a friend or an advocate may be present if desired. The assessment will take place in the home or place of residence at the time.
Our assessment offers an opportunity for a client and assessor to introduce themselves and establish your care and social needs. Because of this, we can recommend – in partnership with you – an appropriate care package. One where all assessments are based upon the needs of each individual. This process also offers an opportunity for clients to ask any questions they may have.
Once the assessment is complete, the assessor will be able to propose an estimate. You can draw on both the assessment and on-going involvement of the assessor at any time in the care package. Both are part of our service and are free of charge. Our rates are also inclusive of management, training and recruitment costs.
Our Nursing Team
Our Nursing Team
We’ve chosen the ICCM nursing team for their acute understanding of complex care delivery and promotion of independent living. Our nurses are registered and educated to Diploma or Degree level, and often hold a wide range of post-registration qualifications.
We’re committed to the ongoing training and development of our nursing staff. This is to ensure that you receive the highest possible standard of nursing practice, support and advice. We believe our clients truly benefit from our drive to keep abreast of the latest evidence-based practice.
Our nurses have experience working with individuals who have profound physical disabilities and acquired brain injury. The majority of our nurses have specialist knowledge in complex care, critical care, spinal cord injury or other neurological disorders. We work together as a team, meeting regularly to share knowledge and reflect on previous practices and experiences. This provides the opportunity to implement change where it’s constructive and beneficial.
As an ICCM client, you will have a named nurse who will not only visit you but be contactable by telephone or email in accordance with your wishes, too. In partnership with you, your nurse will be responsible for writing and updating your complex care plan.
Our nurses will be involved in the clinical training of your Personal Assistants, ensuring that they are competent in delivering your care safely and effectively. A nurse will be available outside of office hours, too, for emergency calls to support and give advice by telephone if required.
Our Operational Team
Our Operational Team
Our experienced operational team at ICCM oversee the management of staff and communication with clients, families, and commissioners.
As a client, we recognise that whilst the clinical well-being is paramount, many of the issues that you’ll face are non-clinical. We work together with you to manage care packages and adopt an open approach whilst respecting confidentiality.
Our Care Managers work closely with our nursing team to ensure full continuity of service, both clinically and operationally. In partnership with our clients, Care Managers are responsible for the recruitment and selection of Personal Assistants, supporting and developing staff, problem-solving and ultimately ensuring that clients are fully satisfied with their care package.
At ICCM, we work hard to build strong relationships with all our commissioners in every area we work in. We believe that partnerships based on open and honest dialogue result in the best outcomes.
With the emphasis on quality and clinical excellence, we deliver nurse-led complex care in the home through efficient and cost-conscious delivery models. Our teams focus on facilitating outcomes and lifestyle choices; not the disability of our clients.
We can deliver complex care packages under either a ‘live-out’ or ‘live-in’ model – or both, where appropriate.
We base our pricing on a comprehensive clinical assessment, providing care according to individual client needs. We offer services to commissioners based on bespoke weekly or annual budgets.
At ICCM, we welcome commissioning contracts and local framework agreements. We are also an active participant in many NHS Continuing Healthcare contracts.