About Independent Community Care Management

Vision and Values

Mission statement

Our mission is to provide flexible, community-based care support of the highest standard that promotes independence, dignity and choice.

UKHCA

ICCM is a member of the United Kingdom Home Care Association (UKHCA), adhering to the UKHCA Code of Practice.

The Assessment Process

At ICCM, our philosophy promotes an open, inclusive and needs-led assessment process. We undertake the initial client assessment by a Registered Nurse in partnership with you. Family members, a friend or an advocate may be present if desired. The assessment will take place in the home or place of residence at the time.

Our assessment offers an opportunity for a client and assessor to introduce themselves and establish your care and social needs. Because of this, we can recommend – in partnership with you – an appropriate care package. One where all assessments are based upon the needs of each individual. This process also offers an opportunity for clients to ask any questions they may have.

Once the assessment is complete, the assessor will be able to propose an estimate. You can draw on both the assessment and on-going involvement of the assessor at any time in the care package. Both are part of our service and are free of charge. Our rates are also inclusive of management, training and recruitment costs.

Our Nursing Team

We’ve selected our nursing team for their acute understanding of complex care delivery and promotion of independent living. Our nurses are registered and educated to Diploma or Degree level, and often hold a wide range of post-registration qualifications.

We’re committed to the ongoing training and development of our nursing staff. This is to ensure that you receive the highest possible standard of nursing practice, support and advice. We believe our clients truly benefit from our drive to keep abreast of the latest evidence-based practice.

Our nurses have experience working with individuals who have profound physical disabilities and acquired brain injury. The majority of our nurses have specialist knowledge in complex care, critical care, spinal cord injury or other neurological disorders. We work together as a team, meeting regularly to share knowledge and reflect on previous practices and experiences. This provides the opportunity to implement change where it’s constructive and beneficial.

As an ICCM client, you will have a named nurse who will not only visit you but be contactable by telephone or email in accordance with your wishes, too. In partnership with you, your nurse will be responsible for writing and updating your complex care plan.

Our nurses will be involved in the clinical training of your Personal Assistants, ensuring that they are competent in delivering your care safely and effectively. A nurse will be available outside of office hours, too, for emergency calls to support and give advice by telephone if required.

Our Operational Team

Our experienced operational team at ICCM oversee the management of staff and communication with clients, families, and commissioners.

As a client, we recognise that whilst the clinical well-being is paramount, many of the issues that you’ll face are non-clinical. We work together with you to manage care packages and adopt an open approach whilst respecting confidentiality.

Our Care Managers work closely with our nursing team to ensure full continuity of service, both clinically and operationally. In partnership with our clients, Care Managers are responsible for the recruitment and selection of Personal Assistants, supporting and developing staff, problem-solving and ultimately ensuring that clients are fully satisfied with their care package.

Commissioning

If you are a recipient of a Personal Health Budget (PHB), you can find our more information here on how we can help.