Company Update

Ho Ho Ho from ICCM!

Welcome to the winter edition of our Newsletter. We hope you are all ready for the festive period and have treated yourself to a few gifts, you all deserve it!

Although there has been no sight of snow yet at our Head Office in Telford, the temperature has certainly dropped, so make sure you are

Christmas Fun Fact

With an average of 2.5 children per household, Santa will need to make 640 million stops on Christmas Eve. If he eats milk and mince pies at each of these addresses, he will consume a total of 150 billion calories in just one night – 60,000 times his daily recommended intake!

I think Santa will definitely be hitting the gym in the New Year!

Client Outings

One of our Clients, William, his wife and full team were looking very festive during their Christmas meal outing. We hope your meal was delicious!

Our Awesome Carers!

The awesome Carers listed below were not only nominated for City & County’s ‘Our Care Hero Awards’ but also received a letter from CEO, James Thorburn as a thank you for their hard work and commitment to the company.

  • Magdalena Andruszkiweicz
    Jacqueline Brigstock
    Ruth Gibson-Daw
    Jayson Ilagan
    Susan Leybourne
    Victoria Macleod
    Jeremiah Masosonore
    Diane Pacey
    Ramesh Vaghiani
    Helen Woolcott

A Day in the Life….

This edition, our ‘Day in the Life…’ has been provided by Sue Evans;

A typical day for me is usually a very busy one, which I love. In the 6 months I’ve spent with my client, I’ve had no two days the same and my working life is certainly never dull. I’ve been lucky to be able to support my client with family holidays, nights out, school runs, sporting events, getting jobs done around the house, shopping, bowling, hospital appointments, funerals, parties….basically anything that would be part of any family’s day to day life. Family is at the centre of everything my client does, and his day is always planned around making life work for them all.

I work a 48-hour shift pattern, which includes sleeping in in the staff flat. This week I started on Monday at 10am and I went home on Wednesday morning around the same time – that probably sounds a long time to anyone not familiar with this practice but it’s a great way to facilitate good continuity of care and the time really flies by. Working through a holiday can mean working continually for days or weeks at a time, and while it’s hard to be away from my family, the reward of helping someone have a great time with family and friends outweighs all of that.

I generally start most days around 7.00-7.30am making sure I’m armed with a hot drink of my client’s choice before waking them and beginning their morning routine and helping them to get ready for their day. My day usually finishes around 11.00-11.30pm, after making sure that my client has all that they need and that they have the means to call me if they should need anything during the night.

I do whatever my client needs, whether that be personal care, preparing food, popping the washing machine on, cleaning around the house, assisting them to stay physically fit, shopping, driving them wherever they want to go, putting an extra blanket on the bed if they wake feeling cold; basically all of the things that we all take for granted when we are doing it for ourselves.

I haven’t detailed a day in my life in a step by step way, because it’s often forgotten that our clients have very little privacy and to share details of my working day, is to share their day too. It’s important to remember that our clients have someone in their home for up to 24 hours a day, 7 days a week, through no choice of their own, often as the result of a life changing injury. Anyone reading this only needs to know that being a PA or carer, or whatever you prefer to call it, is the most rewarding way anyone could choose to spend their days. I should know, as I’ve spent almost 35 years working in different areas of the health and social care sector with amazing colleagues and clients, and I feel lucky to be in a job that I love so much!

Thanks for providing us with this Sue!

Aspire Swimming Challenge

Rebecca, one of our Clinical Nurse Specialists, took part in the Aspire Swimming Challenge earlier this year and raised a total of £384.00!

Well done Rebecca, we are proud to have such awesome people in our ICCM Dream Team!
Rachel, our Regional Manager in the North, is also still completing the challenge – to donate use the link below!

Colour Run 2020 – Care Bears!

Members of our Head Office team will be taking part in Wolverhampton’s Colour Run on Saturday 18th July 2020, not only will they be taking part in the run but they will also be dressing up as their favourite Care Bears!

They will be fundraising for Spinal Injuries Association – please support them by donating to the charity using the link below (the link can also be found on our Social Media!)

Good Luck Arron (Operations Director), Carol (Care Manager), Cat (Payroll), Pete (Rota’s) Sam (Recruitment), Josie (Recruitment) and Siobhan (Recruitment)!!


Our last words for this edition of the Newsletter comes from our Operations Director, Arron and our Clinical Director, Caroline, who would like to thank each and every person who is part of the ICCM team for their hard work, dedication and commitment to the company over the past 12 months. Here’s to another great 12 months!

Merry Christmas & a Happy New Year from all at ICCM!