Good communication ensures that our clients receive the best possible care, and maximise their lifestyle choices. ICCM encourages:
- Family involvement in care package design and shape, right from the initial nurse led assessment
- A clear understanding of the clients’ or families’ wishes regarding the type of carers they would prefer. ICCM builds bespoke carer teams for each client
- Establishing clear ground rules within Client Contracts – so that there are clear expectations which can be managed between the carer team, client and/or family
- Active client involvement in their care plans – in particular where changes are necessary to better manage changing risks associated with care delivery
- Openness if issues occur or things go wrong – so all concerned can learn from the situation and change future practice
- Regular communication with commissioning teams who fund the care packages
ICCM’s care model provides for two different levels of contact
- via the team leader (when in a package) for direct team management issues
- via ICCMs’ Community Liaison Nurses or Care Managers.
We also have a Quality Manager/Disability Rights Officer who undertakes formal annual assessments with clients and their families.