ICCM is passionate about client and family centred care which can only be achieved by effective communication between all concerned.   We encourage and welcome open dialogue with all of our clients, their families/carers and commissioners .

Good communication ensures that our clients receive the best possible care, and maximise their lifestyle choices.  ICCM encourages:

  • Family involvement in care package design and shape, right from the initial nurse led assessment
  • A clear understanding of the clients’ or families’ wishes regarding the type of carers they would prefer. ICCM builds bespoke carer teams for each client  
  • Establishing clear ground rules within Client Contracts – so that there are clear expectations  which can be managed between the carer team, client and/or family
  • Active client involvement in their care plans – in particular where changes are necessary to better manage changing risks associated with care delivery
  • Openness if issues occur or things go wrong – so all concerned can learn from the situation and change future practice
  • Regular communication with commissioning teams who fund the care packages


ICCM’s care model provides for two different levels of contact

  • via the team leader (when in a package) for direct team management issues
  • via ICCMs’ Community Liaison Nurses or Care Managers.

We also have a Quality Manager/Disability Rights Officer who undertakes formal annual assessments with clients and their families.